Empathy is the hard part - The rest is mechanics. We're not wired to walk in someone else's shoes, it's not our first instinct. Showing up with empathy is difficult, hard to outsourc...
Tuesday, March 22, 2011
Memo for Tony Hsieh
Re: "DELIVERING HAPPINESS"
To: TONY HSIEH
From: GAIR MAXWELL
Hey Tony, you don't know me, but thought you might be interested to know that over the course of any given business year, I absorb anywhere from 75 to 100 business books.
Only a few make me sit up and pay attention.
Over the past 12 months, Simon Sinek's "Start With Why" earned that distinction with the way he clearly articulates a path to greatness only a few companies ever travel. But, after wrapping up your book this past weekend, I felt the need to applaud you for the way "Delivering Happiness", more than fulfilled what you promised.
From where I sit, "Delivering Happiness" is much more than an insider's, behind-the-scenes tale of how a desperately sinking Silicon Valley start-up was able to face, overcome and conquer insurmountable odds. The Zappos story you brilliantly chronicled, offers a rare glimpse into the soul of the leaders who are ultimately responsible for the success or failure of any organization. And I especially admire how bromides like "alignment", "values" and "culture" are translated into practical examples that can be applied to any company, anywhere, in any industry.
Whether it's the Zappos library, the "Power of 1%" or the removal of underperformers and non-believers, the parallels between Sinek's "Start With Why" theory and what Zappos actually does each day are too obvious not to notice.
It is my sincere hope that thousands of other business leaders pay close attention to the lessons you share through these 253 pages and see how any workplace can serve as a platform for much more than the pursuit of profit.
Congratulations on the success of your book, debuting at #1 on the New York Times Best Seller List, staying on that list for 27 consecutive weeks and the 1.2 billion reasons why you know "Delivering Happiness" will take any reader on an expertly-guided path to profits, passion and purpose.
A path you have traveled first-hand, delivering on your promises.
P.S... Didn't see the Maslowian-inspired ending coming. Your final chapter on the "Happiness Framework" was a thing of simplified, yet elegantly relevant beauty.
"Chase the vision, not the money. The money will end up following you"
Would you like Gair to re-energize, re-focus or re-inspire your organization or event? Details on his keynotes and speaking programs can be discovered at http://www.gairmaxwell.com/ His book, "NUTS, BOLTS AND A FEW LOOSE SCREWS" is also waiting patiently for you at Chapters.ca and Amazon.com.
Get to know Gair on Facebook at http://www.facebook.com/#%21/gair.maxwell
For more info on The Seamless Brand and how this program can benefit your company or organization, why not jump in, click and explore http://www.seamlessbrand.com/. You can also follow The Seamless Brand on Twitter - http://twitter.com/#!/seamlessbrand
or plug into The Seamless Brand on FaceBook - http://ow.ly/3VW68