"If you want to build a ship, don't herd people together to collect wood and don't assign them tasks and work, but rather teach them to long for the endless immensity of the sea"
ANTOINE de SAINT-EXUPERY
Accountants, lawyers, bookkeepers, stock brokers and business analysts who read today's post will struggle to understand this blanket statement.
"You won't find Hope entered on the balance sheet of any business, but without Hope no business will have anything to enter".
Left-brained, numbers driven business people find it difficult to see the obvious connection between an intangible such as Hope and the profit and loss statements they adore at month end. But, any small business owner who has successfully survived the agonizing two-year start-up period will nod in agreement that Hope has often been her only ally through some of the darkest days imaginable.
As this week unfolds, making a deliberate choice to attract and inspire Hope might be one of the wisest decisions you can make for your business, career and personal relationships. And you won't have to look far to find evidence that would support that sound business decision.
Each day, readers in upwards of 70 countries are plugged into the TSB blog. No matter where you are reading this if you stop long enough to look around and really observe how a business operates, you will see something never identified on any profit-and-loss statement.
In any business, most of the truly important things were only accomplished by people who have kept on trying when there seemed to be no hope at all.
Hope is the foundational rock upon which great businesses are built.
But isn't that true of a lot of other things?
"The moment one definitely commits oneself, then providence moves too. All sorts of things occur to help one that would never otherwise have occurred. A whole stream of events issues from the decisions, raising in one's favor all manner of unforeseen incidents and meetings and material assistance which no man could have dreamed would have come his way. Whatever you can do or dream you can, begin it. Boldness has genius, power and magic in it. Begin it now."
JOHANN WOLFGANG von GOETHE
Empathy is the hard part - The rest is mechanics. We're not wired to walk in someone else's shoes, it's not our first instinct. Showing up with empathy is difficult, hard to outsourc...